SERVPRO of Chattooga, Dade & West Walker Counties Employee Photos

Charles Head

Warehouse and Inventory Manager

Introducing Charles, SERVPRO of Chattooga, Dade & West Walker's warehouse and inventory manager. Charles lives in Scottsboro, Alabama with his wife of 35 years and enjoys fishing in his free time! However, Charles has dedicated more than a decade of service to SERVPRO and has earned many certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) throughout his years in this position. These include Fire and Smoke Restoration Technician, Water Removal Technician, Applied Microbial Remediation Technician, and Applied Structural Drying Technician. If that wasn't enough, Charles also completed training in Subrogation! Charles is a major asset to our team and we are proud to have him on board.

Ismael Solis

Production Manager

As the production crew chief for SERVPRO of Chattooga, Dade & West Walker, Ismael is oversees much of the daily production duties. He is a seasoned SERVPRO professional who works hard to make sure the job is done right! A caring, knowledgeable member of our team, Ismael is here for you!

Alberto Rosado

Production Technician

Alberto is a production technician here at SERVPRO of Chattooga, Dade & West Walker Counties. Alberto helps with all general labor tasks. Alberto  currently lives in Dalton, Georgia. He is a hard worker and a big soccer fan. Alberto has been with us for more than two years and having him on board is a true treat!

Billy McKee

Project Manager

For more than three years, Billy has served as our construction project manager here at SERVPRO of Chattooga, Dade & West Walker Counties. Billy holds more than 10 years of experience working in construction-related fields. He has deep knowledge of our industry, and has an ability to work well with everyone, especially insurance adjusters and homeowners. He works hard to make sure disasters become "Like it never even happened."

Darlene Sullivan

Office Manager

Born and raised in Trenton, Georgia, Darlene has been with SERVPRO of Chattooga, Dade and West Walker Counties for more than six years. She is certified by the IICRC in Water Restoration and is Xactimate Level III certified, and her main responsibilities include managing estimates, coordinating with our production crew, complying with customer's insurance companies and billing. Darlene loves making people smile, and her past experience working as a clown for her local ministry says it all!

Amy Underwood

Office Administrative Assistant

Meet Amy! Amy holds the title of office administrative assistant here at SERVPRO of Chattooga, Dade and West Walker Counties, which consists of performing all office administrative tasks related to job management and tracking, customer calls, and general office related duties. She currently lives in Scottsboro, Alabama and loves to try new foods! Amy has been with us for more than a year and we are grateful for her hard work and helpful personality.

Natasha Eckelbarger

Sales and Marketing Representative

Natasha is our Sales and Marketing Representative here at SERVPRO of Chattooga, Dade and West Walker Counties. She has been with us for approximately one year. and her responsibilities mainly involve building relationships with insurance agents and local business owners in order to provide mitigation services. Natasha is a Georgia native and grew up in Chatsworth before moving to her current home in Ringgold. Natasha and her husband enjoy traveling, so much so that they drove to the Red Wood Forest in a converted minivan to get married!

Ryan Ard

Sales and Marketing Manager

Ryan is our sales and marketing manager for our sales team here at SERVPRO of Chattooga, Dade and West Walker Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing the franchise marketing team as well as all sales and marketing initiatives. He develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!


Accounts and HR Administrator

Tonya is our accounts and human resources administrator for SERVPRO of Chattooga, Dade & West Walker Counties. She is mainly responsible for payroll, accounting and other human resources tasks. She has only recently joined us at SERVPRO, but she's off to an incredible start! Tonya also has a love for Motown music and resides in Chattanooga, Tennessee. 

Julia Vachon

Marketing Support Coordinator

Meet one of the newest additions to our sales and marketing team! Julia is our marketing support coordinator here at SERVPRO of Chattooga, Dade and West Walker Counties. Her main responsibilities include managing our online marketing tactics such as social media and our website. Additionally, she develops marketing materials such as brochures and flyers as well as promotional items. Julia also plans and attends many of our marketing events, so if you see her out and about in your community, be sure to say hello! 

Josefat Torres

Crew Chief

Josefat is a crew chief on the production team at SERVPRO of Chattooga, Dade and West Walker Counties and has been with us for a little less than six months. He currently resides in Dalton, Georgia and enjoys traveling in his free time. Josefat assists with general labor and we are privileged to have such a hard worker on our team!

Moises Chavez

Crew Chief

Moises has been with SERVPRO of Chattooga, Dade and West Walker Counties for a little more than a year! He was born and raised in Dalton, Georgia and appreciates the opportunity to serve his local counties. Moises ensures that our customers are satisfied and the job is done correctly. He works with insurance adjusters and assists the production crew. Outside of work, Moises enjoys playing basketball and fishing. Be sure to say hello to this hard worker the next time you see him! Moises is here to help.