SERVPRO of Chattooga, Dade & West Walker Counties Employee Photos

male employee in black shirt

Ryan Ard


Ryan is our Sales and GENERAL MANAGER at SERVPRO of Chattooga, Dade and West Walker Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing every branch of our business minus HR and accounting. He also develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Darlene Sullivan

Office Manager

Born and raised in Trenton, Georgia, Darlene has been with SERVPRO of Chattooga, Dade and West Walker Counties for more than six years. She is certified by the IICRC in Water Restoration and is Xactimate Level III certified, and her main responsibilities include managing estimates, coordinating with our production crew, complying with customer's insurance companies and billing. Darlene loves making people smile, and her past experience working as a clown for her local ministry says it all!

Male in a blue shirt in front of a SERVPRO sign

Josh Roberts

Reconstruction Manager

Joshua Roberts is the Reconstruction Manager for SERVPRO of Chattooga, Dade, and W. Walker Counties. He's been been in the insurance construction world for the past 10 years. He and his team are ready, willing, and highly qualified to make it like a fire or flood never even happened to your home or business. 

 female office employee in blue dress with black shaw


Accounting and HR Administrator

Tonya serves as our Accountant and Human Resources Administrator at SERVPRO of Chattooga, Dade & W. Walker counties. While she is primarily responsible for accounting and human resource duties, she wears many hats and is always willing to get things done. While being fairly new to SERVPRO, Tonya brings a wealth of financial and corporate knowledge to the organization. Tonya works within the leadership team here to ensure that the company is run efficiently.

male employee

Charles Head

Warehouse and Inventory Manager

Introducing Charles, SERVPRO of Chattooga, Dade & West Walker's warehouse and inventory manager. Charles has been married to his wife Tammy for 35 years and enjoys fishing in his free time! However, Charles has dedicated more than a decade of service to SERVPRO and has earned many certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) throughout his years in this position. These include Fire and Smoke Restoration Technician, Water Removal Technician, Applied Microbial Remediation Technician, and Applied Structural Drying Technician. If that wasn't enough, Charles also completed training in Subrogation! Charles is a major asset to our team and we are proud to have him on board.

headshot of male with dark hair in front of a SERVPRO sign

Andrew Shields

Business Development Representative

Andrew is a native of Ringgold, Georgia, spending many of his younger years growing up in Atlanta. He is a music lover and an avid Atlanta Braves fan. Andrew is a proud husband to his wife, Jami, and a loving father to his two sons. Andrew is here to help build strong relationships between SERVPRO and business owners. 

Headshot of a male with dark hair in front of a SERVPRO sign

Drew Wheeler

Sales and Marketing Representative

Drew is our Sales and Marketing Representative here at SERVPRO of Chattooga, Dade, and West Walker Counties.  He was born and raised in Dalton, GA and comes to us with 9 years of sales & marketing experience. In his spare time, he creates & distributes apparel, stays strong in his faith, and enjoys sports. His responsibilities here at SERVPRO involve building relationships with insurance agents and local business owners in order to provide mitigation services. 

Woman with long hair in a grey shirt in front of a SERVPRO sign

Morgan Powell

Job File Coordinator

Morgan Powell is our Administrative Assistant/Job File Coordinator. She brings over 6 years of customer service experience, which is great since she is one of the direct points of communication with our customers and agents. Morgan was born in Virginia, but was raised in Florida & Georgia. Her previous experience and training makes her a great addition to our office staff and she looks forward to assisting you through your fire, water, mold, and sanitization clean up process.  

Alberto Rosado

Production Technician

Alberto is a production technician here at SERVPRO of Chattooga, Dade & West Walker Counties. Alberto helps with all general labor tasks. Alberto  currently lives in Dalton, Georgia. He is a hard worker and a big soccer fan. Alberto has been with us for more than two years and having him on board is a true treat!

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David Herbstritt


David Herbstritt is a technician at SERVPRO of Chattooga, Dade, and W Walker. He's from Chicago but currently resides in Georgia. David is a student at Chattanooga State Community College and we are privileged to have him on our team!

headshot of male technician short dark brown hair with black jacket on.

Nami J. Pollard


Nami J. Pollard is a technician at SERVPRO of Chattooga, Dade, and W Walker. He's from Chattanooga TN and we're excited to have him as a new member of our team. 

headshot of male technician with black hat on, and black hoodie

David Ard


David Ard is a technician at SERVPRO of Chattooga, Dade, and W Walker. He's from Jacksonville FL but he currently resides in Chattanooga TN. We're excited to have him as a new member of our team.