SERVPRO of Chattooga, Dade & West Walker Counties Employee Photos

male employee

Charles Head

Warehouse and Inventory Manager

Introducing Charles, SERVPRO of Chattooga, Dade & West Walker's warehouse and inventory manager. Charles has been married to his wife Tammy for 35 years and enjoys fishing in his free time! However, Charles has dedicated more than a decade of service to SERVPRO and has earned many certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) throughout his years in this position. These include Fire and Smoke Restoration Technician, Water Removal Technician, Applied Microbial Remediation Technician, and Applied Structural Drying Technician. If that wasn't enough, Charles also completed training in Subrogation! Charles is a major asset to our team and we are proud to have him on board.

Headshot of Billy McKee, project manager

Billy McKee

Project Manager

For more than three years, Billy has served as our construction project manager here at SERVPRO of Chattooga, Dade & West Walker Counties. Billy holds more than 10 years of experience working in construction-related fields. He has deep knowledge of our industry, and has an ability to work well with everyone, especially insurance adjusters and homeowners. He works hard to make sure disasters become "Like it never even happened."

male employee in black shirt

Ryan Ard

Sales and Marketing Manager

Ryan is our Sales and Marketing Manager at SERVPRO of Chattooga, Dade and West Walker Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing the marketing team as well as all sales and marketing initiatives. He develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Darlene Sullivan

Office Manager

Born and raised in Trenton, Georgia, Darlene has been with SERVPRO of Chattooga, Dade and West Walker Counties for more than six years. She is certified by the IICRC in Water Restoration and is Xactimate Level III certified, and her main responsibilities include managing estimates, coordinating with our production crew, complying with customer's insurance companies and billing. Darlene loves making people smile, and her past experience working as a clown for her local ministry says it all!

 female office employee


Accounting and HR Administrator

Tonya is our accounts and human resources administrator for SERVPRO of Chattooga, Dade & West Walker Counties. She is mainly responsible for payroll, accounting and other human resources tasks. She has only recently joined us at SERVPRO, but she's off to an incredible start! Tonya also has a love for Motown music and resides in Chattanooga, Tennessee. 

Natasha Eckelbarger

Sales and Marketing Representative

Natasha is our Sales and Marketing Representative here at SERVPRO of Chattooga, Dade and West Walker Counties. She has been with us for approximately one year. and her responsibilities mainly involve building relationships with insurance agents and local business owners in order to provide mitigation services. Natasha is a Georgia native and grew up in Chatsworth before moving to her current home in Ringgold. Natasha and her husband enjoy traveling, so much so that they drove to the Red Wood Forest in a converted minivan to get married!

Moises Chavez

Crew Chief

Moises has been with SERVPRO of Chattooga, Dade and West Walker Counties for a little more than a year! He was born and raised in Dalton, Georgia and appreciates the opportunity to serve his local counties. Moises ensures that our customers are satisfied and the job is done correctly. He works with insurance adjusters and assists the production crew. Outside of work, Moises enjoys playing basketball and fishing. Be sure to say hello to this hard worker the next time you see him! Moises is here to help. 

Josefat Torres

Crew Chief

Josefat is a crew chief on the production team at SERVPRO of Chattooga, Dade and West Walker Counties and has been with us for a little less than six months. He currently resides in Dalton, Georgia and enjoys traveling in his free time. Josefat assists with general labor and we are privileged to have such a hard worker on our team!

head shot of crew chief

Holden Newton

Crew Chief

Holden Newton is a crew chief worker at SERVPRO of Chattooga, Dade, and W Walker. He's from Cohutta, GA and has been in the industry for a year and traveled several times for storm restorations.  Holden is qualified and ready to make it “Like it never even happened.”

Alberto Rosado

Production Technician

Alberto is a production technician here at SERVPRO of Chattooga, Dade & West Walker Counties. Alberto helps with all general labor tasks. Alberto  currently lives in Dalton, Georgia. He is a hard worker and a big soccer fan. Alberto has been with us for more than two years and having him on board is a true treat!

Headshot of Donell Armour

Donell Armour


Donell Armour is a technician at SERVPRO of Chattooga, Dade, and W Walker. He's from Louisiana but currently resides in Dalton, Georgia. Donell is a hard worker and we are privileged to have him on our team!