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Advanced Technology

11/15/2018 (Permalink)

Advanced Technology and Techniques

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Chattooga, Dade, and West Walker Counties Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace.
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers remove airborne particles and contaminants.
  • Thermal foggers and deodorization agents control odors.

A TIMELY RESPONSE IN YOUR HOME

11/15/2018 (Permalink)

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO Franchise Professionals provide emergency water restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Need Emergency Service?
Call Now (706) 866-5646

A Fast Response Is Crucial

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, our SERVPRO franchise is strategically positioned to be faster to any size emergency.

An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Chattooga, Dade, and West Walker Counties arrives quickly and starts the water extraction process almost immediately.

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Flood and Storm Event Response

11/15/2018 (Permalink)

Responding To Your Disaster

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO of Chattooga, Dade, and West Walker Counties has the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today (706) 866-5646

SERVPRO Franchise Professionals

Why Choose a SERVPRO Professional?

They’re Faster to Any Size Disaster

SERVPRO of Chattooga, Dade, and West Walker Counties Professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

Learn More

We're Highly Trained Water Damage Specialists

We specialize in water and storm damage restoration, the cornerstone of our business. Our SERVPRO extensive water damage restoration training that enables them to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Learn More

We Have the Resources to Handle Storms and Disasters

SERVPRO Franchise Professionals have a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

Learn More

Regardless of the Storm Damage, We Can Help

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • Ice and snowstorms
  • Wild fires

Our Technician Training

11/12/2018 (Permalink)

Being prepared from the start!

Since 1967, SERVPRO Industries, Inc., has been redefining the mitigation and restoration industries. In addition to training at the regional level, SERVPRO developed the National Training Center in 1992 to teach restoration and mitigation skills to Franchise Owners and insurance industry employees. SERVPRO of Chattooga, Dade, and West Walker Counties is proud of the training and standards our employees are held to!

Employee Certification Training

A self paced program designed for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

New Franchise Training

A 15 day in-house, hands-on training program at our corporate training facility. Designed primarily for new franchise owners but also a valuable course for franchise employees. The program covers all aspects of:

  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning
  • Mold Mitigation

e-Learning

A web based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

IICRC Training Program

SERVPRO is an approved IICRC Training School that offers year-around classes in the following categories:

  • Fire Restoration
  • Water Restoration
  • Carpet Cleaning
  • Upholstery Cleaning
  • Applied Structural Drying
    (in our purpose-built ASD facility)

Industry Standards

11/12/2018 (Permalink)

High standards to help ensure excellent service

As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry when you call SERVPRO of Chattooga, Dade, and West Walker Counties

(706).866.5646

When you call our office directly, you are met by a trained and efficient office staff who is prepared to handle whatever issue you may have. SERVPRO of Chattooga, Dade, and West Walker Counties is trained specifically to help you with your home or property damage! We will document and guide you through the process from the first call to the time our job is complete!

National Account Participation Agreement

SERVPRO Franchise Professionals must agree to 21 different guidelines to receive Insurance Client referrals from 1-800-SERVPRO. From insurance to background checks on employees, each requirement is maintained continually to help ensure clients get the best possible service providers performing work.

IICRC Validation

SERVPRO's drying workbook can provide complete industry standard validation. Proper equipment utilization and drying validation can be a part of every job file when you use SERVPRO as your vendor of choice.

PREVENTING FIRES IN YOUR SUMMERVILLE HOME

11/8/2018 (Permalink)

Preventing Kitchen Fires

There’s nothing better than coming home after a long, hot Chattooga County summer’s day ready to eat a big supper. Hungrily, you grab a pan, pour some oil, and turn the stove on. Right on schedule, a family member calls to ask about your day and you step outside of the house to talk. After a few minutes, and more than a few goodbyes, you step back inside only to see your entire kitchen is enflamed. You have officially learned the first of many tips SERVPRO would like to give you today on preventing kitchen fires.

  1. Never leave your kitchen unattended. An out-of-sight kitchen means that the kitchen is not within your control.
  2. If you have to leave your kitchen, ensure all appliances are turned to off-not just low.
  3. Wear your hair pulled back, be sure your sleeves aren’t loose or too long, and don’t wear easily flammable garments.
  4. To prevent any unfortunate spills that could result in disaster, keep your work space clear of kids, animals, and company unless given instructions on what to do.
  5. Clear your cooking area of any flammable material. Oven mitts, food packaging, towels, and clean your countertops of grease accumulation.
  6. Double Check all surfaces and appliances before you go to bed to guarantee a good night’s rest.
  7. Consider taking cooking classes or watching online instructional videos to ensure safe cooking practices.

SERVPRO Is Here to Help!

In some instances you are going to have problems, and preparedness is key. Give your family an escape plan with a designated safe zone outside of your home in case of fire. For when disaster strikes, we here at SERVPRO are here to help you get back into your home (and your kitchen) as soon as possible! Your local SERVPRO of Chattooga, Dade, and West Walker Counties is here to ensure you are taken care of quickly and your home truly looks, “Like it never even happened.”

ENERGY EFFICIENCY

11/7/2018 (Permalink)

There are so many benefits to making your home energy efficient. Most importantly, reducing the negative impact your home can have on the environment benefits everyone on the planet! If everyone makes an effort to change one thing with their home, the positive impact would be incredible. Also, the long-term cost savings benefits your bank account as well!
So what does it mean to be energy-efficient?

It is certainly a “buzz-phrase” but being energy efficient simply means reducing unnecessary energy consumption. This is important because our society increasingly relies on gadgets daily. Cell phones, tablets, computers, smart televisions, streaming media players - they all consume energy! These items are etched into our lives and it will take effort to make changes. So let’s start small with these tips.

Switch to fluorescent light bulbs. Yes, they cost a little more upfront, but their lifespan can reach 12 years and they use so much less energy. It’s an easy quick fix.

Use warm water to clean (instead of hot). The cost of heating the water those few additional degrees far outweighs the cleaning difference. Wash on warm and only with full loads in the dishwasher or washing machine.

Plant trees. This is a more long-term investment, but the benefits are plentiful. Shading your home decreases summer cooling bills immensely. Oh and trees help us breathe. That’s kind of a big deal!

Purchase energy efficient appliances. Also, an easy fix. When you look for your new oven, microwave, washing machine or dryer, check for the energy efficient seal. It means it has been designed to meet the standards of reducing energy consumption!

Lastly, unplug unused devices. Even “standby” uses energy, so when you aren’t using your coffeemaker or toaster or charging your phone - unplug it!

These are just a few of the simple tips we can all use to keep our planet healthy and save a few dollars in the process!

Holiday Fire Prevention

10/29/2018 (Permalink)

Fire Damage Holiday Fire Prevention Don't let fires spoil your family dinner!

The colder months are upon us

With them, come not only the Holidays, but also the time of year when most residential fires occur. SERVPRO of Jackson and DeKalb Counties wants to remind you to not only are safe, but also to prepare an escape plan with your family in the event the unthinkable happens.

Below you will find fire prevention safety tips, as well as a link to FEMA's website that outlines escape plans that you can utilize in your own home. We encourage you to become familiar with the safety tips, but also to forward this email along to family and friends as a loving reminder to be safe. 

Thanksgiving-

Did you know that Thanksgiving is the leading day of the year for residential fires involving cooking equipment?



  • Stay in the kitchen when you are cooking on the stovetop
  • Stay in the home when cooking your turkey and check it often
  • Never leave an oven on overnight, or while you are sleeping

Christmas-



  • When choosing a tree, always make sure to choose one with fresh, green needles that aren't falling off
  • Make sure to cut off the bottom 2 inches of the tree. This allows for the tree to stay more hydrated
  • Make sure the tree is at least 3 feet away from ANY heat source including ceiling lights



  • Heating sources too close to trees cause 1 in every 5 tree fires
  • Add water to the tree daily
  • Never connect more than 3 strands of lights together
  • Only use lights that have the label of an independent testing laboratory 
  • Turn lights off when leaving the home or going to sleep
  •  Follow the same cooking rules as stated above for Thanksgiving

General Fire Prevention Tips-



  • Have heating sources and chimneys cleaned and inspected annually
  • Turn portable heaters off when going to sleep
  • Have a sturdy screen in front of your fireplace
  • Test smoke alarms monthly
  • Extension cords are not meant to be a permanent source of power
  • Only plug one cooking source, such as a toaster or microwave into the same outlet

Winter Proofing Your Home

10/9/2018 (Permalink)

Colder weather is just around the corner!

     These past few years, whether you're nestled on the mountain in Trenton, or living along highway 27 in Lafayette, drastic winters have been seen. Plunging temperatures can cause everything from puddles to ponds to pipes to freeze-especially pipes. Taking steps to prevent the freezing of these pipes in your home is very important. While SERVPRO of Chattooga, Dade, and West Walker Counties is here to help you after disaster, we want to make sure disaster never strikes for you!

Trouble Areas To Check

     It is obvious that any sort of outdoor piping such as spigots and sprinklers are more susceptible to freezing than indoor piping. One thing that many don't take into account, though, is that some indoor piping is more susceptible to freezing than other pipes due to their location inside the home. There are two main areas to treat before heading into winter weather:

  • Pipes outside or on the exterior of your house.
  • Exposed pipes in unheated areas of the home.

Unheated/Exposed Indoor Plumbing

     Opposed to the common idea that basement pipes are the most likely to burst, pipes in unheated attics, garages, and crawl spaces are the most likely to burst. An easy way to ensure these pipes are safe during winter is coating the pipe with foam installation. For more severely unheated/exposed areas, heat tape, or tape that will use energy create heat once below a certain temperature, can be wrapped around at-risk pipes.

For the Unexposed At-Risk Pipes

     If there are pipes that reside within walls that have been problems in the past, it is best to get those checked out. Signs of pipe damage within walls could be that the affected area is darker than other areas of the wall. More extreme signs are moist walls and mold accumulation local to one area. If these signs are visible, give your local SERVPRO of Chattooga, Dade, and West Walker Counties a call!

Heading South For Winter?

     If you plan to leave your house vacant for the colder winter months, there are two extra measures to take to ensure your home isn't a pond when you return home.

  • Set your thermostat to go no lower than 55 degrees
  • Shutoff all water supplies and open all faucets, toilets, showerheads, and spigots for draining (leaving no residual water in normally active pipes)

About SERVPRO of Chattooga, Dade, and West Walker Counties

     SERVPRO of Chattooga, Dade, and West Walker Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today!

(706) 866-5646

Classifications of Mold

9/27/2018 (Permalink)

There are over 100,000 forms of fungi that can turn into mold.

Mold in excessive amounts may cause health issues or worse. When water gets into a part of your home or business, getting the water out before mold sets up is ideal. Here are the warning signs to look for if water has not been removed before the mold begins to grow:

-visible mold growth

-a strong or musty odor

-mold problems in the past

What SERVPRO of Chattooga, Dade, and West Walker Counties Professionals Can Do For You:

  • Fire, Smoke and Soot Cleanup and Restoration
  • Water Removal and Dehumidification
  • Crime Scene, Biohazard and Vandalism Cleanup
  • Mold Mitigation and Remediation
  • Air Duct and HVAC Cleaning
  • Carpet and Hard Floor Cleaning and Care
  • Stain Removal, Stain Resistance Applications
  • Odor Identification and Deodorization
  • Upholstery and Drapes Cleaning

No matter your needs, expect the most reliable information as well as the best service. We are committed to providing fire and water cleanup and restoration services to reduce business interruptions and recovery costs. No damage is too big or too small.